Chatbot What is a chatbot?
The word chatbot is similar to robot, so you can guess what are chatbots chatbots? Are chatbots robots that are used to chat?
what is chatbot -
Friends, the word chatbot tells its meaning in itself.
Definition of chatbot -
chat-bot are smartly written computer program they are capable to carry out intelligent conversation live chat with live user.
Chatbot A chatbot is a computer program (artificial intelligence) through which a software can interact with a live user.
For example, you and I use Android phones in daily life, when we open our phone in the morning, then Google Assistant opens in front of us, Google Assistant is also Google's chatbot.
Similarly, the name of Amazon's chat-bot is Alexa.
How chatbot works
Chatbot is such an artificial intelligence that has the ability to analyze facts.
The things that you do with the chatbot chat-bot, through machine learning machine learning, these chatbots try to understand them and find their answers in their database. And then show you the correct answer.
Where and how are chatbots used?
Let us understand with an example where and how the chatbot is used.
Friends, in today's time chatbots are playing an important role. Many big companies are spending money on such chatbots for their own benefit.
for example
Recently an ICICI Bank chatbot sold 1000 insurances.
icici bank had installed a chatbot on its website which used to talk to the visitors coming to their website. This chatbot gave the visitor all the information that the visitor wanted.
In this way the chatbot not only sold the insurance to the visitor but also saved the bank's expenses.
Many people now search by voice instead of searching by writing. All this is the result of machine learning and AI.
There are thousands of examples where chatbots are used.
Friends, 30-40 years ago, when there was no internet, then we could not imagine that in the future such technology will come which will be able to think in itself, today progress in the field of science is happening very fast. The ability to think in robots is developing rapidly by combining machine learning and artificial intelligence (AI).
Work of Chat bots -
1. Chatbots don’t deliver what customers want.
Many people think of chatbots in terms of how they used to be when they first arrived on the scene a few years ago. These bots required lots of programming to spit out a particular response to a very limited set of questions. There was no flexibility, and customers frequently received an answer like “I don’t understand” or “Try asking again.” Naturally, this would feel like a dead end and a giant waste of time, leading to frustration and a poor customer experience.
2. The technology is replacing humans’ jobs.
One of the biggest issues that society has had with futuristic tech like artificial intelligence (AI) and chatbots is that they’re perceived to take the place of humans. The reasoning goes that if these modern solutions are so smart and can do so many things that people do, there will be fewer jobs for people, which of course is never a good thing. While this line of thinking makes sense, it’s not rooted in truth.
Chatbots don’t eliminate the need for live agents; they supplement them. Companies will always need human beings to handle really complex issues or be available to speak with VIP customers. Chatbots simply free up your agents’ time so they can allocate it toward delivering a higher quality experience during the higher stakes situations, rather than repeating the same basic answers to the same repetitive questions.
Chatbots can also help your team scale up quickly during temporary activity surges, and collect background information about customer issues that will then be routed to an agent, which ultimately lowers resolution time. People will continue to be valuable; the chatbots will just make their jobs easier and better.
3. Chatbots are difficult and expensive to build and manage.
The reality of many older chatbots in the market is that yes, they require an engineering team, dedicated subject matter experts, time and expense to build and maintain. They can drain your resources and may not deliver a better customer experience, which is why many companies have previously avoided even considering them. But it’s important to remember that not all tech is created equally. While this may be the truth for some of the second-rate bots out there, it’s not true of all.
4. Customers get tricked by chatbots, thinking they’re real people.
Finally, some people get weirded out by machines acting like humans. The idea that you can be sitting at your computer and chatting to a support agent named Andy on a website or app, only to later learn that Andy is in fact a bot, can be unsettling. This is only natural; anyone would feel deceived and maybe a bit disturbed if they realized they were venting to a machine and not a person.
But with modern chatbots, there’s no bait-and-switch. Instead, leading chatbots today are conversational but do not pretend to be humans. Most customers find this sort of transparent interaction with bots to be refreshing and helpful, and it sets them up nicely for a seamless handoff to a live agent or even a phone call if needed.
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