What is RPA? Robotic Process Automation
RPA means robotic process automation, which is being considered as another step in the direction of a changing world. Implementing RPA in business can save a lot of time and the margin of error is negligible.
This technology has attracted the attention of the whole world, because by using this technology the work can be completed very quickly without any mistake.
What is RPA?
The full form of RPA is Robotic Process Automation, which is an Automated Software Tool or software technology by which software can create robots. These robots are capable of performing a variety of tasks. It is an advanced technology that will change the way of life of this world in the coming times. Made with RPA technology, these robots are capable of learning tasks just like humans. Just as there is no mistake in calculating by computer, in the same way the scope of error in robots is also negligible.
It mimics the way employees work. In this way, more laborious tasks can also be done easily by these robots, due to which employees in a company can focus on other tasks and this also saves time. The main purpose of RPA is to perform complex tasks performed by humans by robots.
The biggest advantage of RPA will be that through it the time consuming tasks done by the employees can be easily done in less time. It is fully capable of understanding business processes. Thus a lot of digital work can be done without any mistake.
History of RPA
'Machine learning' is an important contributor to the creation of RPA. Machine learning was developed by 'Arthur Samuel' in 1959. Through machine learning, computers can easily accomplish many important complex tasks. However, it also had some limitations. This was followed by the development of 'Natural Language Processing (NLP)', which helped computers to understand and process human language more accurately.
In 1960, the NLP combined 'AI (Artificial Intelligence)' to establish a link between computers and human languages. Then, the technology progressed towards the establishment of RPA, and further developments took place in the 1990s. RPA technology has been improving due to continuous development. The history of RPA shows that Robotic Process Automation had three major predecessors as follows:
Screen Scraping
Workflow Automation and Management Tools
Artificial Intelligence
Screen Scraping
Screen scraping technology is considered as an important step towards the creation of RPA. This technology is used to extract data from web, programs and documents, which is further displayed by another application.
Workflow Automation and Management Tools
Workflow automation is the process that involves a series of automated actions, which helps to reduce human work. Such operations can be automated using automated management tools.
Artificial Intelligence
Artificial intelligence is the ability of computer machines or robots to perform tasks that would normally require human intelligence. AI programming is based on three techniques: learning, reasoning, and self-improvement.
How does RPA work?
RPA works by taking information from your existing IT systems. After the robotic process automation program is installed on a physical or virtual computer, this software bots understand the complex processes performed by humans. Once the workflow is understood by the software bot, it is fed into the RPA program. After this, this robot does the same task again automatically.
Example:
The workflow sequence for a process in a business can be as follows:
Customer requests for invoice through mail.
The operator checks the mail and opens the relevant billing software.
The information is copied from the email to the billing software.
Invoice is created and saved using the given information.
The original sender is informed that the process is complete.
All these steps can be automated with the help of RPA tools.
Advantages of RPA
- Complex tasks can be done easily in less time.
- It also saves money by reducing the need for employees.
- More work can be done in less time than humans.
- Software robots never get tired, which increases productivity significantly.
- The margin of error is greatly reduced.
- Customer Experience gets better.
- There is an improvement in efficiency.
- RPA software is quite user friendly.
Challenges with RPA
People in India are not much aware about RPA.
The shortage of experts is also a significant challenge.
Lack of institutional efforts can be seen, even the professors and teachers are not much aware of these systems.
The fear of loss of employment is also clearly visible.
Where can RPA be deployed?
- Banking and Finance Process Automation
- Mortgage and Lending Process
- Customer Care Automation
- eCommerce Merchandising Operation
- OCR Application
- Data Extraction Process
- Fixed automation process
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